Tier 4 FAQS

Help & Contact

Please select the subject below and click for more information.
  • Payment & Security

    We accept Paypal payment and all major credit and debit cards, including American Express

  • How long does delivery take?

    UK Delivery 

    All UK orders will be dispatched with Royal Mail and will require a signature on delivery. Once your order is dispatched you will receive an email with the tracking information. 

     

    Courier

    Delivery Aim

    Delivery Cost

    Royal Mail | Standard UK Delivery

    2-3 Working Days

    £4.00

    Royal Mail | Express

    1-2 Working Days

    £5.50

    Click & Collect

    N/A*

    FREE

     

    For Local deliveries (Aberdeen City only) we may be able to offer same day delivery, to arrange this get in touch by calling 01224 210050.

    All orders before 3PM will be dispatched the same day.

    Please note all delivery aims are an estimate not a guarantee. 

    *All Click & Collect orders before 5PM will be available same day.

     

    International Delivery


    All orders will be dispatched with Royal Mail. Once your order is dispatched you will receive an email with the tracking information. 

    Country

    Delivery Cost

    Estimated Delivery Time

    Extra custom charges

    Europe

    £15

    Up to 7 days

    Yes

    Rest of the world

    £20

    Up to 10 days

    Yes


    Please note all delivery aims are an estimate not a guarantee

    If you have questions please feel free to get in touch, Click here to visit our contact us page


    RESTRICTIONS & TAXES

    EUROPE

    At Signature we dispatch all our orders from the United Kingdom, as of January the 1st 2021 the United Kingdom has left the European Union ending the free trade agreement as we know it. What this means going forward is that our customers within the EU will have to pay duties and taxes on top of their purchase, this is not featured on your invoice from Signature and will have to be paid by you upon entry of your destination country.  

    REST OF THE WORLD

    It is important to note that you may have to pay customs duties and taxes on the items you purchase and that these local fees are not included in your Signature invoice.  We are unable to predict these charges and we recommend contacting your local importing office. 

  • Returns Information

    14 Day online return policy: We offer a full refund on full price items, except underwear and socks, if returned in the condition in which they were sold, within 14 days, starting from the day after you received the products. If you decide to return the goods they must be returned to us intact, undamaged and with their original tags attached. When trying on items of clothing, please ensure you handle the product with care. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The cost of returning item(s) to us is your responsibility

    Sale goods online return policy: We offer a full refund on sale items, except underwear and socks, if returned in the condition in which they were sold, within 7 days, starting from the day after you received the products. If you decide to return the goods they must be returned to us intact, undamaged and with their original tags attached. When trying on items of clothing, please ensure you handle the product with care. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The cost of returning the item(s) to us is your responsibility

    All items can be returned to one of our stores.

    Return procedure: In order to process your return quickly and efficiently you must contact a member of our team or e-mail us to make us aware of your return. Details below

    T: 01224 210050

    E: sales@signature-menswear.com 

    Please Note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We recommend that you use Special Delivery .The cost of returning the item to us is your responsibility.  All returns should go to the below address:

    Signature

    349 Union Street

    Aberdeen

    AB11 6BT

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