UK Delivery
All UK orders will be dispatched with Royal Mail and will require a signature on delivery. Once your order is dispatched you will receive an email with the tracking information.
Courier | Delivery Aim | Delivery Cost |
Royal Mail | 2nd Class Signed For (Strike Information) | 2-3 Working Days | £5.00 |
Royal Mail | 1st Class Signed For (Strike Information) | 1-2 Working Days | £6.00 |
Click & Collect | N/A* | FREE |
DPD| Premium | 1-2 Working Days | £7.50 |
For Local deliveries (Aberdeen City only) we may be able to offer same day delivery, to arrange this get in touch by calling 01224 210050.
All orders before 3PM will be dispatched the same day (Mon-Fri)
Orders after 11am Saturday, will be dispatched on Monday
Please note all delivery aims are an estimate not a guarantee.
*All Click & Collect orders before 5PM will be available same day.
International Delivery
All orders will be dispatched with Royal Mail. Once your order is dispatched you will receive an email with the tracking information.
Country | Delivery Cost | Estimated Delivery Time | Extra custom charges |
Europe | £20 | Up to 7 days | Yes |
Rest of the world | £40 | Up to 10 days | Yes |
Please note all delivery aims are an estimate not a guarantee
If you have questions please feel free to get in touch, Click here to visit our contact us page
RESTRICTIONS & TAXES
EUROPE
At Signature we dispatch all our orders from the United Kingdom, as of January the 1st 2021 the United Kingdom has left the European Union ending the free trade agreement as we know it. What this means going forward is that our customers within the EU will have to pay duties and taxes on top of their purchase, this is not featured on your invoice from Signature and will have to be paid by you upon entry of your destination country.
REST OF THE WORLD
It is important to note that you may have to pay customs duties and taxes on the items you purchase and that these local fees are not included in your Signature invoice. We are unable to predict these charges and we recommend contacting your local importing office.
Returns:
14 Day Online Return Policy (Full Price):
We offer a full refund on full price items, except underwear and socks, if returned in the condition in which they were sold, within 14 days, starting from the day after you received the products. If you decide to return the goods they must be returned to us intact, undamaged and with their original tags attached. When trying on items of clothing, please ensure you handle the product with care. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
Sale Goods Online Return Policy:
We offer a full refund on sale items, except underwear and socks, if returned in the condition in which they were sold, within 7 days, starting from the day after you received the products. If you decide to return the goods they must be returned to us intact, undamaged and with their original tags attached. When trying on items of clothing, please ensure you handle the product with care. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. Shipping is non refundable.
Return Procedure:
In order to process your return quickly and efficiently you must contact a member of our team or e-mail us to make us aware of your return. Details below
T: 01224 210050 E: sales@signature-menswear.com
Please Note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We recommend that you use Special Delivery .The cost of returning the item to us is your responsibility. All returns should go to the below address:
Signature
349 Union Street
Aberdeen
AB11 6BT
Thank you for your custom.
Our gift vouchers can only be used in-store. The vouchers cannot be redeemed online. Please be rest assured that our gift vouchers never expire and as such, can be used at any point in the future.
