Tier 4 FAQS

What Is Collect In The Carpark?

This is our free & safe click & collect alternative that we currently operating with. Where instead of collecting it in one of our stores you can collect your order in our private car park located on Union Row. For more information please watch the video below.

Have Christmas Returns been Extended?

Our stores will be closed due to tier 4 restrictions, therefore we will be extending our Christmas returns by 3 weeks from when we are allowed to re-open. 

*All returned items must be in perfect condition and have the appropriate receipt and original tags in place

Have online orders been affected?

We are still fully operational with online orders. For local orders we will utilising our own drivers with the aim to deliver your order either same day or next day. All other national and international orders will continue to be processed daily and posted as quick as possible. For more information about deliveries click here


Can I use gift vouchers online?

Our gift vouchers are redeemable in-store only and as such, cannot be used online.

Rest assured, our gift vouchers NEVER EXPIRE and can be used at any time in the future when we are allowed to reopen our doors.


What is "Deals OF The Week"?

Our Deals Of The Week section is where we will enhance the discount on selected products for ONE WEEK ONLY.